Château la Mer Exclusive Guesthouse

From R950.00 pp/s, Château la Mer Exclusive Guesthouse, a superb guest house establishment situated in Hartbeespoort, North West Province, is perfect for your getaway... view more details about Château la Mer Exclusive Guesthouse »
Reviews (9)
Amazing
I booked my hubby and I in for his birthday. Even though we stayed for one night, it was an amazing experience. The room was clean and fresh, we had breathtaking views from the breakfast terrace. The staff were extremely professional and friendly.
Mosidi Mthombeni, South Africa
Peaceful
My intention for taking time off over the weekend was to get some peace and tranquility, for me to be able to reconnect with my inner-self. That's exactly what I got staying over the weekend at the guest house. So serene, so beautiful!! Thank you for your welcome and hospitality, greatly appreciated. Will definitely be back soon.
Momi Metsing, South Africa
Lovely stay
Lovely upmarket guesthouse, with super friendly service from Anel, cosy suite; all the makings of a pleasurable stay. Only criticism is the unfinished buildings which spoil the views.
Patricia Utton, South Africa
Great valentines get-away
Lovely place, friendly staff, we definitely plan on coming back.
Refiloe Mochochoko, South Africa
Excellent value!
I can strongly recommend the Chateau. Beautiful views of the dam. Rooms something special and personel extra friendly!
Otto Jaekel, South Africa
Unsatisfactory for a 4 star guesthouse
The guesthouse is beautifully set out and very tranquil. On arrival after the check-in time, the most valued room requested by us was not ready. The previous guest was still in the room with no urgency to leave. Our comfort was not taken as priorty to the staff. We had to request comfort. We took up the penthouse and we were given sparkling wine as a token. Which is appreciated, but that should have been a given for the room provided in a 4 star guesthouse. We found the services to be unsatisfactory for a 4 star guesthouse.

Establishment's Response

The guest was unable to check-in when they arrived at 14h00. Our previous guest was still in the room as she came back late after competing in a local marathon and she just wanted to take a shower before going home. I explained the situation to Mrs Tennant and I personally went to the previous guest to ask her to check-out and to assist her with her luggage.

We offered Mr & Mrs Tennant a complimentary bottle of sparkling wine on the patio while both our housekeepers immediately started to clean their room once the other guest left. This took about 30 minutes. They asked us whether they could have a shower in the meantime. We offered them a different bathroom to use while they were waiting for their room, which they made use of.

I believe that my staff did everything they could in order to make sure that they could occupy their room as soon as possible, while taking their comfort into consideration. I do not understand why she said that our services are unsatisfactory for a 4-star guesthouse, or which services in particular she is referring to.
Tracy Tennant, South Africa
Relaxing
Very relaxing accommodation, clean and tidy with exclusive furnishings.
Jaiveer Waghmare, South Africa
Enjoyed it all
Awesome, what a nice experience! We've enjoyed every minute of our stay.
Andre Fouche, South Africa
Baie baie oulik en luuks
Baie dankie vir julle wonderlike gasvryheid, verblyf en etes wat ons die naweek by julle kon geniet. Voorwaar 'n 5 Ster gastehuis. Ons sal julle beslis aanbeveel vir al ons vriende en familie.
Adele and Ferdi du Plessis, South Africa
Obligation free quote with the best price gauranteed for this establishment!
 
ABOUT THIS ESTABLISHMENT
Type
Guest House
Located in
Hartbeespoort, North West Province
From
R950.00 pp/s
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Reviews
Map
Map
Facilities
Alarm/Security
Braai/Barbecue
Credit Card Facilities
Garden
Internet Access
Laundry Facilities
On-site Parking
Parking Available
Spa Treatments
Swimming Pool
Wi-Fi
Activities Nearby
4 X 4 Trails
Ballooning
Big 5
Bird Watching
Camping
Canoeing / Kayaking
Climbing - Traditional
Fishing
Game Drives
Golf
Health & Fitness
Hiking / Backpacking
Horse Riding
Jet-Skiing
Paddling - Canoeing
Paddling - Kayaking
Paddling - Whitewater-Rafting
Quad Biking
River Rafting/Expedition
Rowing
Walking
Waterskiing