Daddy Long Legs Self Catering Apartments

While I am aware of the 30 day policy on refunding deposit I feel I have been treated unfairly. I made the booking 5 days before going to Cape Town. Between paying the deposit and receiving the confirmation the following day circumstances changed, I immediately requested cancellation. The hotel could not have been adversely affected during this short time period and should have been more understanding. Had they been fair in this matter I would have considered staying there in the future however their decision leaves me wondering how they treat their clients overall.

I will not consider this hotel in the future and will warn everyone in my network not to trust this establishment or support their business. Their decision makes it clear they are more interested in profit than customer service.