Five Assegais Country Estate

A TOTAL LET DOWN FOR OUR 21ST WEDDING ANN. WE ENDED UP LEAVING AFTER THE FIRST DAY. WE WERE DECEIVED AND DOUBLE BOOKED. I WONT RECCOMEND SAFARI OR FIVE ASSEGAIS. THE COUPLE WHO WERE ALSO BOOKED HAD A BIRTHDAY. I AM SURE THEY ARE JUST AS DISGUSTED.

Beautiful house at a beautiful location. One can see that when everything was still new and in working condition things were brilliant. Small things lacked which should not have for a 4 star house at such a high price. One of the shower heads was broken, rats in the roof, rats ate and urinated in under the fridge, the smell was so bad we had to move the fridge to another room. All the lights globes was not fitted. And the last night some unknown people went into one of the rooms of the house although we've booked out the whole house. Positives: Brilliant staff, unbelievably helpful and good at what they do. They have definitely saved the day for us.
Establishment's Response:
The staff and I are deeply embarrassed about the mouse that decided to die behind or rather in the fridge works, not one of the joys of country life. This has been dealt with, we also do our best with our cat and the application of poison but the rats and other wildlife do also so love the lodge, and I have checked every faucet and fitting but cannot find the faulty shower mentioned? We try to maintain the lodge at the very highest standards possible out here, and indeed a circuit in the roof was out and is being replaced, but sadly this cannot be achieved with alacrity of city life. I am sure that the next guest will have perfect lights. Once again I apologise for the faults mentioned and appreciate the feedback. The mystery visitor was my nieces friend that arrived unexpectedly and was going to share her bedroom but as the one suite was not being used we allowed her in there, I thought that the staff who arranged this had informed the guests of this, but one way or another they were in no way disaccommodated.