The New National
From R830 p/unit, The New National, a lovely bed and breakfast establishment situated in Parow, Western Cape, is perfectly suited for your getaway... view more details about The New National »
Reviews (2)
Accommodation Luxury
I was pleasantly surprised to see this old Hotel being lovingly restored.
The rooms were brand new, linen new and lovely luxury showers. The staff were pleasant and helpful. Great VALUE for money. An excellent choice for the corporate traveller. I'll be back :) FL
Establishment Response:
Thank you for choosing to stay with us and for taking the time to give us your feedback.
We are glad that you liked our brand new upgraded Executive rooms of our hotel as well as the service that your received during your stay. We work to ensure that all our guests are taken care of throughout their stay.
We look forward to hosting you on your next visit to Cape Town.
Francois Levi, South Africa
Submitted Review
The rooms are nice and Modern but the staff have no clue what's going on. The rate was supposed to include breakfast, the chef never pitched. There was excessive noise outside and security did nothing about it. The worse however was the strong smell of urine wafting outside and through the building. I would not recommend this to anyone
Establishment Response:
Thank you for sharing your experience with us. We sincerely apologize on our hotel front desk staff services for failing to live up to your standards. It is regrettable that this has negatively impacted your overall experience with us.
We apologise for the smell that came through the building, it’s something that as Management & Director took seriously with our Plumbing department as we had a plumbing pipe outside the building which caused the unpleasant smell to come through our building, however we managed to fix that issue and we hope that should you consider staying with us in future you will not be able to experience the same.
Kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you because of this. We always strive to provide the best service to our guests, and especially to those who books with us for their very first time such as yourself and on this occasion we did not exceed your basic expectation.
Should you decide to stay with us again we would like to offer you a free night based on Bed & Breakfast for 2 people.
Thank you again for your feedback and I hope you give us a chance to host you again in the future.
Meghan Sheehan, South Africa
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